What You'll Learn
High-performing teams do not happen by chance. They are built through intentional leadership, clear direction, and a culture of trust that enables people to contribute fully and perform at their best — even in the face of change, complexity, and competing priorities.
In this intensive program, you’ll build the skills and confidence to assemble, lead, and elevate a high-performing team. Discover how your leadership style — and the ways you exercise power and influence — shapes team dynamics, communication, and performance, and learn how to adapt your approach to unlock the full potential of every team member.
You’ll gain practical strategies to build the foundation for sustained team success — aligning people around a shared purpose, defining clear roles and expectations, establishing norms that foster trust and collaboration, and creating a culture of accountability. Through practical frameworks and interactive exercises, you’ll strengthen your ability to navigate the conversations that matter most, address common sources of friction, and help your team adjust in real time as priorities, challenges, and working relationships evolve.
By the end of the program, you will leave with strategies and tools to build and lead a team that communicates more effectively, executes more consistently, and delivers stronger results.
Program Benefits
- Understand your own leadership style and how it shapes the way you lead and influence each member of your team
- Design and manage team infrastructure — goals, roles, and norms — for clarity, alignment, trust, and collaboration
- Map out the conversations to build your team’s infrastructure or diagnose and strengthen an existing one
- Build practical skills in encouraging productive dissent, delivering feedback, exercising influence, and holding people accountable
- Leave with a concrete plan to address a current team challenge, backed by new tools and confidence
- Earn a Certificate of Completion from the Harvard Division of Continuing Education
Who Should Enroll
This program is ideal for mid- to senior-level leaders who are responsible for team performance and want targeted strategies to build trust, sharpen execution, and lead with influence. Whether you’re leading your first team or leading teams of teams, you’ll leave with effective approaches you can apply immediately, and a plan to sustain them.
Topics Covered
- Your leadership style and its impact on your team’s culture
- Common team pitfalls and how to avoid them
- Building your team’s infrastructure — goals, roles, and norms
- Leading teams through effective decision-making
- Encouraging productive dissent while minimizing interpersonal conflict
- Giving individual feedback for accountability and growth
- The role and limits of AI across stages of team building
- Continually assessing and improving how your team works together
November Schedule
Day 1
- Assembling Teams
- Your Role as Leader
Day 2
- Turning Around Teams in Crises
- Taking Your Team to the Next Level
May Schedule
Day 1
- Assembling Teams
- Your Role as Leader
Day 2
- Turning Around Teams in Crises
- Taking Your Team to the Next Level
Instructor
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Mary Shapiro
As a Fellow of Simmons University’s Institute of Inclusive Leadership and as a consultant, Shapiro works with organizations to build a work culture that enables all people to fully contribute. Shapiro has published books and articles with Harvard Business School Press, and has consulted with many organizations including CVS, Liberty Mutual, Harvard University, and Partners Health Care.
Instructor
-
Mary Shapiro
As a Fellow of Simmons University’s Institute of Inclusive Leadership and as a consultant, Shapiro works with organizations to build a work culture that enables all people to fully contribute. Shapiro has published books and articles with Harvard Business School Press, and has consulted with many organizations including CVS, Liberty Mutual, Harvard University, and Partners Health Care.
Earn a Certificate of Leadership Excellence
The Certificates of Leadership Excellence (CLE) are designed for leaders with the desire to enhance their business acumen, challenge current thinking, and expand their leadership skills.
This program counts toward the CLE in Leading Teams.
Register today and get started earning your certificate.